Free shipping
Secure payment
30-day returns
Multiple colors available
Please see our shipping policy below for details on shipping costs and order processing.
Shipping Area: We currently only ship within the United States.
Suoyunu offers free shipping on orders over $60 to the continental United States; orders under $60 incur a flat $4.99 shipping fee.
Processing Time: Orders are processed and shipped within 1–3 business days (Monday–Friday).
Order Cut-off Time: Orders placed before 5:00 PM on business days will be processed the same day; orders placed after the cut-off time will be processed the following business day.
Estimated Delivery Time: 3–5 business days.
Total Estimated Time from Order to Receipt: 4–8 business days.
Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your package.
Unforeseen Delays: Factors beyond our control (e.g., extreme weather or peak shipping seasons) may impact delivery timelines.
Address Changes: Please double-check your shipping address before placing your order. Address changes are not permitted once an order has shipped.
Taxes: We do not charge additional taxes or fees on products. All prices listed on our website are final.
If you have any additional questions about shipping, please contact our customer service team at service@suoyunu.com.
Suoyunu is committed to elevating your home style with exquisite soft furnishings. We offer a rich selection of items including delicate ornaments, artistic bookends, creative picture frames, hanging ornaments, suncatchers and plant stands. All our products are made of stained glass. The gorgeous and translucent material presents unique beauty under light, creating an artistic atmosphere for your home and balcony. We take great care in every product and provide comprehensive after-sales service.
If you are not satisfied with your purchase and need a refund or exchange, please review our policy below, which accounts for the fragile nature of our products.
1. Return Period
You may return items within 30 days of delivery.
2. Return Requirements
Items must be in perfect, unused condition with no chips, cracks, scratches, or signs of wear.
Customers must provide proof of purchase (order confirmation email or order number).
3. Return Shipping Costs
We cover return shipping for errors on our end (wrong item, style, or size) or product defects (e.g., hidden cracks, manufacturing flaws, missing parts).
You cover return shipping for personal reasons (e.g., changed mind, color preference, incorrect size choice).
4. Non-Returnable Items
Items returned outside the 30-day window.
Items damaged due to customer mishandling (cracks, chips, breakage, or scratches caused by improper use, cleaning, or storage).
Items showing signs of use.
5. Return Process
Email our customer service team at service@suoyunu.com to request a return.
Our team will review your request and respond within 1–2 business days.
If approved, we will provide a return address and detailed packaging instructions to ensure safe transit.
Ship the item back following our guidelines to avoid damage during return delivery.
6. Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 3 business days and send a confirmation email.
7. Refund Method
Refunds are credited back to your original payment method. Processing times depend on your bank’s timeline.
8. Product Defects & Damage
If any of the goods you receive are damaged, broken, or have quality defects, please:
Take clear photos/videos of the damaged item and packaging within 24 hours of delivery. Email the evidence to service@suoyunu.com immediately.
We will either send a free replacement or process a full refund—no additional cost to you.
9. Exchanges
We do not offer direct exchanges. To exchange an item, contact us to initiate a return, then place a new order for your desired item.
10. Order Cancellation
Orders can be canceled within 24 hours of purchase if unprocessed. Once shipped, cancellations are not possible. To cancel, email service@suoyunu.com.
For questions about returns, refunds, or fragile item care, contact our team at service@suoyunu.com.
1. About the Material
Q: What materials are the products made of?
All items are crafted from high-quality stained glass.
Q: Will the stained glass fade or change color over time when exposed to sunlight?
Our stained glass undergoes special treatment; it will not fade or oxidize under long-term sunlight exposure and regular use.
Q: Is the glass fragile?
The glass is durable for home use and decorative purposes, yet it should be handled carefully to prevent drops and heavy impacts.
2. Suncatcher
Q: Can the suncatcher be hung on windows or outdoors?
It can be mounted on windows, balconies and covered outdoor spaces, perfect for reflecting sunlight and creating rainbow light effects.
Q: Are hanging accessories included?
Yes, every suncatcher comes with a hanging cord and installation accessories for immediate use.
3. Plant Stand
Q: Is it suitable for both indoor and outdoor use?
Yes, it is moisture-resistant and can be placed indoors, in gardens and covered outdoor areas.
4. Bookends
Q: Can the bookends hold thick books?
They feature a heavy, stable base, ideal for supporting medium and large-sized books, magazines and notebooks.
5. Picture Frame
Q: What photo sizes fit in the glass picture frame?
It fits standard home decor photo sizes, perfect for displaying family photos and tabletop decoration.
6. Ornament & Hanging Ornament
Q: Which spaces can the glass ornaments decorate?
They are ideal for living rooms, bedrooms, dining tables, gardens, shelves and wall decor.
7. Cleaning & Maintenance
Q: How should I clean the stained glass products?
Simply wipe them with a dry or slightly damp soft cloth; do not use abrasive chemical cleaners.
8. Shipping & Warranty
Q: Will you offer a replacement if the item arrives broken during transit?
If your product arrives damaged, please email our customer service team within 24 working hours and attach photos and videos showing the damage. We will arrange a free replacement for you.
9. Q: Are the products well-packed to prevent breakage?
All glass products are wrapped with protective foam and shipped in reinforced cartons to avoid damage during delivery.
