FAQ
1. About the Material
Q: What materials are the products made of?
All items are crafted from high-quality stained glass.
Q: Will the stained glass fade or change color over time when exposed to sunlight?
Our stained glass undergoes special treatment; it will not fade or oxidize under long-term sunlight exposure and regular use.
Q: Is the glass fragile?
The glass is durable for home use and decorative purposes, yet it should be handled carefully to prevent drops and heavy impacts.
2. Suncatcher
Q: Can the suncatcher be hung on windows or outdoors?
It can be mounted on windows, balconies and covered outdoor spaces, perfect for reflecting sunlight and creating rainbow light effects.
Q: Are hanging accessories included?
Yes, every suncatcher comes with a hanging cord and installation accessories for immediate use.
3. Plant Stand
Q: Is it suitable for both indoor and outdoor use?
Yes, it is moisture-resistant and can be placed indoors, in gardens and covered outdoor areas.
4. Bookends
Q: Can the bookends hold thick books?
They feature a heavy, stable base, ideal for supporting medium and large-sized books, magazines and notebooks.
5. Picture Frame
Q: What photo sizes fit in the glass picture frame?
It fits standard home decor photo sizes, perfect for displaying family photos and tabletop decoration.
6. Ornament & Hanging Ornament
Q: Which spaces can the glass ornaments decorate?
They are ideal for living rooms, bedrooms, dining tables, gardens, shelves and wall decor.
7. Cleaning & Maintenance
Q: How should I clean the stained glass products?
Simply wipe them with a dry or slightly damp soft cloth; do not use abrasive chemical cleaners.
8. Shipping & Warranty
Q: Will you offer a replacement if the item arrives broken during transit?
If your product arrives damaged, please email our customer service team within 24 working hours and attach photos and videos showing the damage. We will arrange a free replacement for you.
9. Q: Are the products well-packed to prevent breakage?
All glass products are wrapped with protective foam and shipped in reinforced cartons to avoid damage during delivery.